As technology evolves, sales teams now have the advantage of AI-driven insights that analyze every customer interaction. The goal? To uncover the emotional context behind conversations and improve sales performance. Aircall pricing reflects this innovation, offering advanced conversational intelligence, but it isn’t cheap.
If you’re here, you’re likely wondering how much Aircall actually costs and what its pricing structure looks like. You’re not alone.
While Aircall provides powerful analytics and deep insights, its pricing includes multiple plans, feature tiers, and optional add-ons, making it less than straightforward. But don’t worry, we’ll break it all down so you know exactly what to expect before committing your budget.
What is Aircall?
Aircall is a cloud-based phone system designed for sales and support teams that actually want to keep up with the modern world. Wave goodbye to clunky desk phones and say hello to a flexible, internet-powered solution that lets you make and receive calls from anywhere.
One of the great things about Aircall is that it integrates seamlessly with tools like Salesforce, HubSpot, and Slack. This makes it easier to manage customer conversations, track interactions, and keep everything in one place without the headache of multiple installations.
Whether you’re working from the office, your couch, or a beach (lucky you), Aircall’s desktop and mobile apps keep you connected. Now, let’s dive into why it might be the right choice for your team.
Key Benefits of Aircall
Let’s be real; choosing a business phone system isn’t exactly thrilling. That’s until you realize how much time and frustration the right one can save you. Aircall makes handling customer calls feel less like a chore and more like an organized conversation. Whether you’re scaling a support team, streamlining sales calls, or just trying to avoid missed connections, Aircall delivers.
Here are Aircall’s standout benefits:
- Remote-friendly and scalable
- Multiple & seamless integrations
- Smart call management
- User-friendly interface
- Multi-channel support
Let’s take a look at each one in more depth.
Remote-Friendly & Scalable
Whether your team is fully remote, hybrid, or spread across time zones, Aircall’s cloud-based system ensures everyone stays connected. Calls can be answered from a desktop or mobile app, making location a non-issue.
For example, a growing e-commerce company with a remote customer support team can use Aircall to deal with customer inquiries from various different time zones, allowing their team to stay connected worldwide.
This is a particularly useful feature to have when you consider the way the world is going. As of 2024, remote job postings have increased 46% for sales teams, 35% for customer service, and 30% for project management. The future is asynchronous, so it’s better to be prepared.
Multiple & Seamless Integrations
Your phone system shouldn’t operate in a silo. Aircall integrates with Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Slack, and many more to ensure calls, customer data, and workflows stay in sync. No manual data entry, no switching between a dozen tabs, just smooth, uninterrupted work.
A study by The Hackett Group found that businesses that achieved high levels of integration between their core business systems experienced a 37% improvement in operational efficiency, so this is a big deal.
By syncing Aircall with HubSpot, your sales team can see caller details instantly. This lets them pick up where the last conversation left off, without asking the same questions twice. Not only is it easier on the sales rep, it increases prospect confidence because they feel more valued and remembered when sales reps have customer data easily accessible right next to them.
Similarly, you can now integrate Aircall with tl;dv (and HubSpot, Salesforce, and more) to get meeting notes and summaries of previous customer calls available as soon as you’re chasing them for a follow-up. You can call back to light-hearted moments from previous calls to re-break the ice and instil trust.
Smart Call Management
No one likes getting transferred five times just to reach the right person. Aircall’s smart features ensure calls go where they should, the first time.
- Automated Call Routing directs calls based on criteria like language, issue type, or customer history.
- Interactive Voice Response (IVR) helps customers navigate to the right department without needing an operator.
- Live Analytics & Call Recording offer insights into call volume, wait times, and agent performance to continuously improve service.
User-Friendly Interface
Unlike traditional phone systems that require complex setup and ongoing maintenance, Aircall is designed to be intuitive. Teams can be onboarded in minutes, and making adjustments (like adding new agents or updating call flows) is straightforward.
If a startup onboards 50+ new customer support reps, Aircall’s easy learning curve will assist them to get them fully operational in a single day, without needing IT intervention. It might take longer for them to master, but it’s super easy to grasp the basics.
Multi-Channel Support
Not every customer wants to call. Aircall supports SMS messaging and integrates with platforms like WhatsApp, allowing businesses to connect with customers in the way that suits them best.
For example, through Aircall, a retail business can send automated SMS order confirmations and WhatsApp support messages, reducing inbound call volume and improving customer satisfaction.
Aircall is designed to eliminate the problems of traditional phone systems, whilst focusing on creating transparent, consistent, and concise communication between leads and reps. But is it worth the cost? Let’s break it down.
Aircall Pricing Plans
The Aircall pricing system is designed to be flexible and scalable, catering to businesses of all sizes. Whether you’re a startup needing a simple setup, a mid-sized company looking for seamless CRM integration, or an enterprise requiring advanced analytics and automation, there’s a plan that fits.
With a per-user pricing model and discounts for annual billing, Aircall offers a structured approach to business communication costs. You can expect the following plans:
- Essentials Plan
- Professional Plan
- Custom Plan
- Add-Ons
- Aircall AI
- Analytics+
Here’s a more detailed breakdown of the plans:
1. Essentials Plan
The Essentials plan offers a flexible voice solution that’s easy to set up, integrate, and manage. It costs $30 per user/month (when billed annually) or $40 per user/month (when billed monthly). To unlock this plan, you’ll need to purchase a minimum of 3 seats.
Here’s a breakdown of what you can expect:
- Unlimited inbound and internal calls
- One local or toll-free number included (additional numbers: $6/month)
- Integrations with 100+ tools, including HubSpot, Salesforce, and Zendesk
- Interactive Voice Response (IVR) for better call routing
- Call recording (stored for up to 1 year)
- SMS & MMS support (availability varies by country)
- Mobile and desktop apps for remote accessibility
2. Professional Plan
The Professional plan boasts a powerful communications platform to boost productivity and performance. It starts at $50 per user/month (when billed annually) or $70 per user/month (when billed monthly). This plan also requires a minimum of 3 users.
It includes everything in Essentials, plus:
- Advanced analytics with 6 months of data retention
- Unlimited call recording
- Smart call routing and queue callback
- Salesforce integration
- Power Dialer and Voicemail Drop for sales teams
- Live call monitoring and mandatory call tagging for improved training
3. Custom Plan
The Custom plan is a customizable Aircall package designed to align with your specific business needs. The pricing is custom, based on your business needs. The custom plan requires a minimum of 25 seats.
It includes everything in the Professional plan, plus:
- Custom onboarding services
- API developer support for integrations
- Service Level Agreements (SLA)
- Single Sign-On (SSO) for secure access
- Unlimited analytics data retention
Add-Ons
The Aircall pricing structure can be quite confusing at first, as it has two add-on packages that can be combined with any of the aforementioned plans. These add-ons are for AI and analytics. They offer:
Aircall AI: $9 per user/month
Aircall’s AI add-on unlocks conversation intelligence with Aircall AI. It provides:
- AI-generated call summaries and key topic recognition
- Talk-to-listen ratios for sales coaching
- Sentiment analysis for customer interactions
Analytics+: $15 per user/month
Aircall’s Analytics+ provides advanced dashboards for data-driven sales and support leaders. The add-on offers:
- Unlimited data retention
- Advanced filtering and exporting
- Custom dashboards for outbound activity and unanswered calls
Is Aircall Worth the Cost?
For businesses that need reliable, scalable, and feature-rich communication tools, Aircall’s pricing reflects the value of efficiency, automation, and seamless integrations. Compared to various competitors, Aircall’s pricing is fair and straightforward. While the add-on packages may feel like a cash grab, they’re still fairly priced compared to alternatives.
However, if you do find the AI and analytics packages too pricey for simple add-ons, you could combine your Aircall subscription with tl;dv. tl;dv offers conversational intelligence, talk-t0-listen ratios, call summaries, notes and highlights, and even multi-meeting intelligence. It also provides a sales analytics dashboard where you can monitor your sales team performance and ensure your reps are following their sales scripts.
You can even check how well your sales reps are sticking to the playbooks you’ve outlined and adjust your strategy if necessary. With custom meeting note templates, you can even automatically fill out your CRM after every call to rescue your reps from their most soul-sucking job.
Aircall Pricing Overview
Aircall’s pricing is made up of three plans (Essentials, Professional, and Custom), and two add-ons (AI and Analytics+). Here’s a high-level overview of the three core plans:
Package | Pricing Per License/Month (when billed annually) | Key Features Included |
Essentials | $30 (3 seats minimum) |
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Professional | $50 (3 seats minimum) |
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Custom | Custom pricing based on business needs (25 seats minimum) |
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Features Included at Different Pricing Levels
When considering Aircall pricing, it’s not just about cost, it’s about value. The right business phone system should do more than just handle calls; it should streamline workflows, improve customer interactions, and make your team’s job easier.
Aircall’s different pricing tiers come packed with features that cater to businesses of all sizes, from startups needing basic call management to enterprises requiring deep analytics and automation. But what do these features actually do? More importantly, how can they benefit your business?
Let’s break down the most important features at each pricing level and how they help you work smarter, not harder. We’ll cover the key features and benefits of each plan:
- Essentials Plan
- Professional Plan
- Custom Plan
Essentials Plan
The Core Features for Small Teams
The Essentials Plan is built for businesses that need a reliable, easy-to-use phone system with the most important features for smooth communication. It’s great for small teams and startups looking for a flexible cloud-based solution without unnecessary complexity.
Key Features & Benefits
- Unlimited inbound and internal calls. No worrying about minute limits when talking to customers or collaborating with teammates. Keep conversations flowing without hidden costs.
- Call Routing & IVR (Interactive Voice Response). Instead of customers being passed around, Aircall directs them to the right department or agent based on their needs. This means less frustration, shorter wait times, and better customer experiences.
- Call Recording (1-year storage). Every conversation is saved for training, compliance, or simply reviewing what was said. Useful for coaching new team members or ensuring you have a record in case of disputes.
- Integrations with 100+ apps. Seamlessly connect Aircall with HubSpot, Salesforce, Zendesk, and other tools you already use, so calls, notes, and data flow automatically into your system. Less manual work, more productivity.
- SMS & MMS Support. Customers don’t always want to call. With Aircall, you can send and receive text messages, making it easier to follow up with leads or provide quick support.
- Mobile & Desktop Apps. Whether working from home, the office, or on the go, you can stay connected from any device. No more being tied to a desk phone.
Professional Plan
Advanced Tools for Growing Teams
As businesses scale, so do their needs. The Professional plan is designed for teams that rely on phone communication and need better organization, automation, and insights.
Key Features & Benefits
- Advanced Analytics (6 month data retention). Get insights into call volume, wait times, and agent performance. This helps managers identify bottlenecks, track team efficiency, and make data-driven decisions.
- Unlimited Call Recording. No more limits on how long you can store past calls. This is ideal for long-term customer relationships, legal compliance, and training.
- Smart Call Routing & Queue Callback. Reduce customer frustration by ensuring they reach the right agent faster. If wait times are too long, customers can request a callback instead of staying on hold. Better experiences, fewer dropped calls.
- Power Dialer & Voicemail Drop. For sales teams, this feature is a game-changer. The Power Dialer automatically dials numbers from a contact list, saving time and increasing efficiency by more than 200%. Voicemail Drop allows reps to leave pre-recorded messages instead of repeating the same script over and over. More calls, less burnout.
- Live Call Monitoring & Coaching Tools. Managers can listen in on calls, whisper advice to agents without the customer hearing, or even join in when necessary. This is perfect for real-time coaching and improving team performance.
- Mandatory Call Tagging. Every call can be categorized, ensuring that conversations are logged properly. This helps with data tracking, reporting, and follow-ups.
Custom Plan
Full Control for Large Teams & Enterprises
For businesses that require maximum customization, deeper analytics, and premium support, the Custom Plan offers all the tools to manage high-volume operations efficiently.
Key Features & Benefits
- Custom Onboarding & Dedicated Account Manager. Large teams need smooth transitions. With personalized onboarding and a dedicated account manager, setup is fast, efficient, and tailored to your needs.
- API Developer Support. Businesses with unique workflows can build custom integrations, automations, and reports to fully optimize their communication system.
- Service Level Agreements (SLA). Get guaranteed uptime, premium support response times, and priority assistance. Perfect for mission-critical operations where reliability is non-negotiable.
- Single Sign-On (SSO). Improves security and simplifies logins for large organizations with multiple users.
- Unlimited Analytics Data Retention. Unlike other plans that have time limits on analytics storage, enterprises can keep historical data for as long as needed.
Choosing the Right Plan
The best plan depends on your business size, communication needs, and budget. If you’re a small team, the Essentials Plan covers the basics. If you need better insights and automation, the Professional Plan is the way to go. And if you need full customization and enterprise-level support, the Custom Plan is built for you.
Aircall’s Pricing Compared to Alternatives
While it’s a great tool, is the Aircall pricing really the best deal for your budget? Aircall delivers a powerful, feature-rich solution, but the cost per user can be a significant hurdle. This is especially true for small businesses and startups. Not every team needs advanced analytics, CRM integrations, or real-time coaching, and if you’re scaling fast, the numbers might not work in your favor.
For example, a team of 50 on Aircall’s Professional plan would pay $2,500 per month ($50 per user). In contrast, a similar plan from Nextiva comes in at under $1,500 per month, and competitors like RingCentral offer comparable features at a lower per-user cost too. Plus, Aircall has caps on minutes and users, meaning that as your business grows, you could find yourself paying significantly more to move up to a higher-tier plan.
That said, pricing isn’t everything. Aircall’s real strength is its seamless integrations, ease of use, and deep analytic features, that many lower-cost alternatives either lack or require complicated setups to match.
So, does Aircall pricing stack up against the competition? If your team relies on CRM tools, values automation, and needs in-depth call tracking, Aircall could be worth the investment. But if affordability is your main priority, you might find better value elsewhere.
Aircall Alternatives Pricing Comparison
Here’s a breakdown of how Aircall’s pricing stacks up with the competition. We’ve included Dialpad, Nextiva, and RingCentral, three heavyweight alternatives to Aircall to see how the prices line up.
Provider | Starting Price | Key Differences |
Aircall | $30/user/month | Strong CRM integrations, AI-powered analytics, SMS & MMS support |
Dialpad | $15/user/month | AI-powered transcription, Google Workspace integration, video meetings included |
RingCentral | $20/user/month | VoIP + video calling, team messaging, more features at entry-level |
Nextiva | $20/user/month | Unlimited calling, faxing, video, and team collaboration features |
In reality, if you just need a straightforward business number, then Aircall might be overkill. But if you desire scalable smart call management with seamless automations, then it could be a solid investment.
In addition to the alternatives above, you could consider options like FreJun and MiiTel too.
How Aircall Fits into the Broader Telephony and Video Meeting Space
If you’re wondering whether the Aircall pricing makes sense compared to video conferencing tools like Zoom or Microsoft Teams, here’s the key takeaway: Aircall isn’t a replacement for video conferencing platforms. It’s a specialist in business calls, so there is some overlap, but it’s better to use them in conjunction with one another.
While Zoom and Teams focus on face-to-face virtual collaboration, Aircall is built for managing voice communications, streamlining call workflows, and providing deep analytics into customer interactions.
Where Aircall Fits In
Most businesses don’t choose between Aircall and Zoom, they use both. A well-rounded communication system typically includes:
- Video conferencing tools (Zoom, Teams, Google Meet). Best for internal meetings, client presentations, and team collaboration.
- Voice-focused platforms (like Aircall). Optimized for sales teams, customer support, and high-volume call centers that need intelligent routing, CRM integrations, and call analytics.
- AI meeting assistants (like tl;dv). Great for summarizing, note-taking, and analyzing meeting data to provide juicy insights that inform strategy. The best thing? These can be used for voice calls (via Aircall) or video calls (via Zoom, Google Meet, or MS Teams).
When to Consider an All-in-One Alternative
If your team equally prioritizes video calls and phone support, you might consider platforms like RingCentral or 8×8, which offer both VoIP calling and video conferencing in one system. However, these solutions tend to be generalists, offering a mix of features, but lacking the deep call management, analytics, and automation that Aircall provides.
For businesses looking to perfect their voice communication strategy, Aircall is an investment in efficiency, automation, and insight, not just another phone system. There are pros and cons, but it might be better to get a specialist platform in both video calls and voice calls, if that’s what you require.
Who is Aircall Best For?
Not every phone system is built the same, and Aircall reflects that. It’s designed for teams that need more than just a dial tone. If your business relies on high-volume calls, CRM integrations, and smart call management, Aircall isn’t just a good fit, it’s a game-changer.
Here are the teams that benefit the most from Aircall:
- Sales Teams
- Customer Support Teams
- Remote and Hybrid Teams
We’ll also cover those that might not need Aircall. Let’s dive in.
1. Sales Teams
Sales teams don’t just make calls, they need context, automation, and efficiency to close deals faster. Aircall’s deep CRM integrations mean reps aren’t wasting time on data entry or manually tracking conversations.
Here are some of the game-changing benefits for sales teams:
- Power Dialer. Instead of dialing numbers one by one, Aircall automatically cycles through a list of leads, reducing downtime between calls. Reps can make up to 40% more calls per day, meaning more conversations and higher conversion rates.
- Call Tags & Notes Sync. Every call automatically logs into Salesforce, HubSpot, or Pipedrive, complete with call tags and notes, so reps can pick up right where they left off in future interactions.
- Live Call Coaching. Sales managers can listen in on calls, provide real-time guidance, or even jump in to help close a deal if needed.
Doorstead, a property management business, cut costs by 40% by switching to Aircall. Here’s what their Head of Sales Operations and Enablement had to say about using Aircall for sales teams.
2. Customer Support Teams
Customer service is about speed, accuracy, and availability. Aircall ensures fewer dropped calls, smarter routing, and real-time insights into customer interactions. Supervisors can monitor live calls, offer whisper coaching (without the customer hearing), and track performance to ensure every interaction is a good one. It’s one of the best customer support tools you could have.
A growing e-commerce business can use Aircall’s call routing to direct VIP customers straight to senior agents, reducing wait times and improving satisfaction in the process. Here are some key benefits for customer support teams:
- Smart Call Routing. Calls go to the right agent based on skills, language, or department, meaning customers don’t waste time being transferred between teams.
- Queue Callbacks. No one likes waiting on hold. Aircall lets customers request a callback, improving response times and satisfaction scores.
- Live Call Monitoring & Analytics. Support managers can track key call metrics (like wait times and resolution speed) to identify bottlenecks and improve team performance.
3. Remote and Hybrid Teams
With teams working from different locations (or different continents), having a phone system that works from anywhere is essential. Aircall’s mobile and desktop apps ensure that team members can make and receive calls whether they’re in the office, at home, or halfway across the world.
A global marketing agency with remote employees across five countries can use Aircall to keep their teams aligned, without relying on personal phone numbers or scattered communication tools. Here are some top features for remote and hybrid teams:
- Cloud-Based Access. Whether using a laptop or mobile app, team members can take calls from anywhere without missing important conversations.
- Time Zone & Scheduling Features. Remote workers never get late-night calls thanks to time-based routing that directs calls based on working hours.
- Seamless Internal Transfers. Need to hand off a customer to another rep? Aircall makes internal transfers and warm introductions seamless, improving customer experience.
Who Might Not Need Aircall?
Even with its powerful features, Aircall isn’t for everyone. Smaller businesses and companies that rely on video calls are less likely to need anything from Aircall’s robust feature set. It’s primarily for call center-type businesses that require a lot of voice conversations.
- Small Businesses. If you’re just looking for a basic VoIP service, Aircall’s per-user pricing might be too high, and many of its advanced features could go underutilized. More affordable alternatives like Google Voice or Grasshopper might be a better fit.
- Companies That Rely on Video Calls. Aircall is a voice-first platform, meaning if your team relies heavily on video meetings, tools like Zoom, tl;dv, or RingCentral offer more all-in-one communication options.
Hidden Costs or Considerations
As you can see from the table in the Aircall pricing section, the subscriptions are pretty clear at first glance. However, to get the best bang for your buck with Aircall, there are additional costs that you may need to consider:
- Integrations. There are multiple integrations included in the starter package such as Freshdesk, Hubspot, and Shopify. However if you’re looking for more advanced integrations, like Salesforce, you will need to upgrade to a higher-tier plan.
- Call costs. International calls may start to add up depending on how often you make them.
- Add-Ons. The AI conversational intelligence package and the Analytics+ dashboards are not included in the standard plans. You have to pay an additional monthly fee to access them.
- Annual Billing. It’s important to remember that monthly billing is more expensive, you would be much better off committing to an annual plan for a lower price.
Aircall Pros & Cons
No phone system is perfect, but Aircall tries to find a balance between powerful features and premium costs. While it offers seamless integrations, smart automation, and a cloud-based setup, it may not be the right fit for every business. This is especially true for those with budget constraints or a need for video conferencing.
So, is Aircall the game-changer your team needs or just another expense? Let’s break down the pros and cons, so you can see where it shines and where it falls short. We’ll cover:
- Why Choose Aircall? (Pros and Key Features)
- Why Avoid Aircall? (Cons and Drawbacks)
Why Choose Aircall? (Pros and Key Features)
- Integrations. Aircall has strong CRM and business tool integrations, making it great for seamless connection with your other tools.
- Intuitive and user-friendly. The easy-to-use interface makes it super simple to get started. It has an easy setup and smooth onboarding.
- Advanced analytics. The analytics and call tracking features are great for managers that want to stay ahead of the curve.
- Cloud-based. Global and remote communications are made easy with Aircall’s cloud-based solutions.
- Multi-channel. You can use Aircall for voice and SMS communications. It’s also available on mobile and web app.
Why Avoid Aircall? (Cons and Drawbacks)
- Premium pricing. Aircall has a steeper premium cost compared to the majority of competitors.
- No free plan. With no free plan available, it’s a big decision for teams to commit. There’s a 7-day free trial to try it out, but once it’s over, it’s over.
- Paywalls. Key features are locked behind higher pricing tiers.
- Additional costs. Outbound and global call costs will start to add up if you don’t have a high tier package. Plus, AI conversational intelligence and analytics are not included in any of the paid subscriptions, only as separate monthly add-ons.
Aircall Pricing Roundup: Is It Worth It?
Let’s get one thing straight; Aircall’s pricing isn’t designed for businesses hunting for the cheapest phone system. For teams that need to get their hands on the best CRM integrations, detailed analytics, and seamless scalability, Aircall delivers serious value. It’s not just a phone system, it’s a productivity booster that helps sales and support teams work smarter, not harder.
That said, if all you need is basic VoIP calling, there are far more budget-friendly options out there. Ultimately, the choice is yours. It’s always going to be a game of weighing up the pros against the cons. Do you need all the features that Aircall provides? If not, it might be worth taking a closer look at its competitors as you might get more value (that you’ll actually use) for your money.
Whichever phone system you choose, we wish you the best of luck. Don’t forget to partner it with tl;dv for top AI insights from your video and voice calls.
FAQs About Aircall
Does Aircall offer a free trial?
Yes, Aircall offers a 7-day free trial, allowing businesses to test the platform’s features before committing. This gives you full access to key tools like call routing, integrations, and analytics, so you can see if it fits your workflow before making a purchase.
It doesn’t, however, offer any free plans.
Can I pay monthly instead of annually?
Yes, Aircall offers both monthly and annual billing options, but there’s a catch. The monthly plans are more expensive.
On the Essentials plan, you’ll pay $30 per user per month if billed annually, but $40 per user per month if you opt for monthly payments. The Professional plan jumps from $50 per user per month (annual) to $70 per user per month (monthly).
If you’re planning to use Aircall long-term, the annual plan saves you 20%.
Does Aircall include video calling?
No, Aircall is strictly voice-focused, meaning if you need video conferencing, you’ll have to use a separate tool.
For teams that rely on Zoom, Google Meet, or Microsoft Teams for meetings, tl;dv can be the bridge between voice and video. It provides call summaries and AI analytics for both and integrates seamlessly with Aircall.
Are international calls included?
Inbound international calls are included, but outbound international calls may incur extra charges depending on the destination and your plan.
Aircall provides a pricing calculator on its website, where you can estimate international call rates for specific countries. Businesses making frequent outbound international calls should check these rates to avoid unexpected costs.
Is Aircall worth it for small businesses?
It depends on what you need. If your team relies heavily on CRM integrations, call automation, and real-time analytics, Aircall is a powerful tool that can streamline workflows and improve efficiency. However, if you’re just looking for a basic VoIP system for occasional calls, there are more affordable alternatives like Google Voice, Grasshopper, or Nextiva, which offer lower-cost plans with essential calling features.
