A Voice of the Customer tool 📣
When it comes to capturing authentic user feedback on Zoom, Microsoft Teams and Google Meet, tl;dv is the essential Voice of the Customer solution. With GPT powered meeting notes linked to the recording and transcript, it’s a breeze to share authentic insights across your organization. Analyze customer calls faster and shape your product based on real user and customer needs.
AI Meeting notes for Customer calls
Your customers deserve a full focus and attention. During the meeting you need full focus to uncover customer pain points, and note-taking is a distraction. After the meeting you need the customer evidence to get buy-in from your team to act. Luckily, our ChatGPT note taker for customer calls on Google Meet, Microsoft Teams and Zoom helps you drive action with insights, while keeping focus during your customer meetings: Generate an automatic meeting notes with one click, linked to the video recording and full transcript. Clip the most important insights and moments to share them in voice of the customer with your team.
Amplify customer voices across your organization
Still using old-fashioned surveys to convey customer pain points? To really understand the voice of your customer, you’ll need to capture their attitudes, experiences and emotions in the most effective way possible; in their own words. With tl;dv, you can take notes of the ‘a-ha! moments in customer calls, then easily share clips that perfectly demonstrate customer needs.
- Take notes of key moments throughout customer calls
- Bring customer voices closer to your roadmap
- Collect evidence to drive customer-centric change
- Timestamp critical moments during customer calls
- Store & group meeting insights based on characteristics
- Provide evidence to drive better business outcomes
A Voice of the Customer software for product teams
A picture paints a thousand words. A tl;dv paints a few thousand more. Becoming a customer-centric organization means understanding what your users value and need. tl;dv helps drive user research-backed decisions by providing teams with a direct connection to their customer’s voice. Shareable insights allow teams to quickly incorporate valuable input into their planning.
- Let teams experience real customer emotion
- Keep product development aligned with user needs
- Boost morale by sharing positive customer feedback
- Get your team to feel what your customer feels
- Keep your company close to your customers
- Boost morale by demonstrating positive customer impact
Uncover the secrets of Customer Success
Customer success depends on effective user research, but feedback can be difficult to unpack and share. tl;dv lets you record and take notes of key moments with one click. Tag stakeholders at relevant parts, lift great quotes from the transcript, or create a snippet to share with your team. Return to your tl;dved calls at any time for continued learning and analysis. Looking to uncover something specific? Search your video library for keywords to quickly locate call moments.
- Rewatch recordings to process complex information
- Group user feedback based on commonalities or type
- Track the progression of customer feedback over time
- Rewatch recordings to process complex information
- Catch every important detail
- Track customer feedback over time
Customer insights integrated with Salesforce & Hubspot
Collect your customer insights where you need them. With our seamless integrations, you can add timestamped call moments to customer profiles across all major CRM platforms – including Hubspot and Salesforce. Start pushing your linked meeting moments to the likes of Salesforce and Hubspot when you become a tl;dv Pro.
- Enrich customer profiles on CRM platforms with linked call moments
- Keep valuable customer insights collected in one place
- Provide your team with empowering context on a customer
- Get your team to feel what your customer feels
- Keep your company close to your customers
- Boost morale by demonstrating positive customer impact
"tl;dv is a Customer Superbrain that helps me remember every detail from any customer conversation, and elevate the emotional insights throughout my entire organization"
Susana de Sousa
Director of Support, Loom
