A Voice of the Customer tool 📣

When it comes to capturing authentic user feedback, tl;dv is the essential Voice of the Customer solution. Share insights across your organization directly from users. Analyze UX calls faster and shape your roadmap based on real customer needs.​

Amplify customer voices across your organization

Still using old-fashioned surveys to convey customer pain points? To truly hear the voice of a customer, you need to capture and share their attitudes, experiences and needs in the most effective way possible; in their own words. With tl;dv, you’ll timestamp a-ha moments in customer calls, then share clips that perfectly express real emotion.

A Voice of the Customer software for product teams

A picture paints a thousand words. A tl;dv paints a million more. Becoming a customer-centric organization means understanding what your users value and need. tl;dv helps drive user research-backed decisions by providing teams with a direct connection to the customer voice. Shareable insights allow teams to quickly incorporate invaluable input. 

Your time machine for User Research

Customer success lies in effective user research, but feedback can be difficult to unpack and share. tl;dv lets you record and timestamp key moments with one click. Tag stakeholders at relevant parts, lift great quotes from the transcript, or create a snippet to share with your team. For continued learning and analysis, you can return to your tl;dved calls at any time. Looking to uncover something specific? Search your video library for keywords to quickly locate key calls.

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"tl;dv is a Customer Superbrain that helps me remember every detail from any customer conversation, and elevate the emotional insights throughout my entire organization"

Susana Loom

Susana de Sousa
Director of Support, Loom

Get started with tl;dv
Record, transcribe, clip and share with Google Meet and Zoom