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When it comes to capturing authentic user feedback, tl;dv is the essential Voice of the Customer solution. Share insights across your organization directly from users. Analyze UX calls faster and shape your roadmap based on real customer needs.
Still using old-fashioned surveys to convey customer pain points? To truly hear the voice of a customer, you need to capture and share their attitudes, experiences and needs in the most effective way possible; in their own words. With tl;dv, you’ll timestamp a-ha moments in customer calls, then share clips that perfectly express real emotion.
A picture paints a thousand words. A tl;dv paints a million more. Becoming a customer-centric organization means understanding what your users value and need. tl;dv helps drive user research-backed decisions by providing teams with a direct connection to the customer voice. Shareable insights allow teams to quickly incorporate invaluable input.
Customer success lies in effective user research, but feedback can be difficult to unpack and share. tl;dv lets you record and timestamp key moments with one click. Tag stakeholders at relevant parts, lift great quotes from the transcript, or create a snippet to share with your team. For continued learning and analysis, you can return to your tl;dved calls at any time. Looking to uncover something specific? Search your video library for keywords to quickly locate key calls.
Susana de Sousa
Director of Support, Loom
