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Still using old-fashioned surveys to convey customer pain points? To truly hear the voice of a customer, you need to capture and share their attitudes and experiences in the most effective way possible; in their own words. With tl;dv, you’ll timestamp a-ha moments in customer calls, and share clips that perfectly express real customer emotion.
A picture paints a thousand words. A tl;dv paints a million more. Becoming a customer-centric organization means understanding what your users value and need. tl;dv helps drive user research-backed decisions by giving teams a direct connection to the customer voice. Shareable insights allow teams to quickly incorporate invaluable input. Plan smarter sprints and prioritize developments according to user feedback.
Customer success lies in effective user research, but feedback can be difficult to unpack and share. tl;dv lets you record and timestamp key moments with one click. Tag stakeholders at relevant parts, lift great quotes from the transcript, or create a snippet to share with a team. For continued learning and Voice of the Customer analysis, return to your tl;dved calls at any time. Oh, and don’t forget to search your library for keywords when you want to uncover specific problems and user feedback!
