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When it comes to capturing authentic user feedback, tl;dv is the essential Voice of the Customer solution. Share insights across your organization directly from users. Analyze customer calls faster and shape your roadmap based on real user needs.
Still using old-fashioned surveys to convey customer pain points? To really understand the voice of your customer, you’ll need to capture their attitudes, experiences and emotions in the most effective way possible; in their own words. With tl;dv, you can timestamp ‘a-ha! moments in customer calls, then easily share clips that perfectly demonstrates customer needs.
A picture paints a thousand words. A tl;dv paints a few thousand more. Becoming a customer-centric organization means understanding what your users value and need. tl;dv helps drive user research-backed decisions by providing teams with a direct connection to their customer’s voice. Shareable insights allow teams to quickly incorporate valuable input into their planning.
Customer success depends on effective user research, but feedback can be difficult to unpack and share. tl;dv lets you record and timestamp key moments with one click. Tag stakeholders at relevant parts, lift great quotes from the transcript, or create a snippet to share with your team. Return to your tl;dved calls at any time for continued learning and analysis. Looking to uncover something specific? Search your video library for keywords to quickly locate call moments.
Collect your customer insights where you need them. With our seamless integrations, you can add timestamped call moments to customer profiles across all major CRM platforms – including Hubspot and Salesforce. Start pushing your linked meeting moments to the likes of Salesforce and Hubspot when you become a tl;dv Pro.
Susana de Sousa
Director of Support, Loom
