When comparing Fireflies and Gong, it’s important to recognize that these tools serve very different purposes. While both leverage AI to capture and analyze conversations, they are designed for distinct roles in a sales tech stack.
Fireflies is an AI-powered notetaker that helps teams transcribe meetings, summarize key points, and integrate with various tools. It offers some sales-focused features, but it doesn’t provide the deep deal insights and coaching capabilities that Gong is known for. On the other hand, Gong is a revenue intelligence platform that goes beyond transcription, delivering advanced analytics, deal tracking, and AI-driven coaching – though this comes at a significantly higher cost.
In this breakdown, we’ll explore how Fireflies and Gong compare in terms of functionality, pricing, and their role in a sales workflow. By the end, you’ll know when to choose Fireflies, when Gong might be the better fit, and whether using both could be the smartest move.
tl;dr
| Fireflies | Gong | |
|---|---|---|
| Transcription | 23 | 24 🟢 |
| Recording | 11 | 18 🟢 |
| Conversational Intelligence | 14 | 16 🟢 |
| Automation & Integrations | 6 | 10 🟢 |
| Note-taking | 12 | 14 🟢 |
| Security | 16 🟢 | 8 |
| Coaching | 0 | 8 🟢 |
| Admin | 8 🟢 | 4 |
| Organizational | 12 | 12 |
| Support | 2 | 2 |
| Revenue Intelligence | 0 | 4 🟢 |
| Other | 6 | 6 |
| Total | 110 | 126 🟢 |
When we put Fireflies and Gong head to head, Gong came out on top with a score of 126, leaving a clear distance between its score and Fireflies’ 110. Gong particularly excels in recording, coaching, and revenue intelligence, but it came out on top in a total of 7 categories.
This makes Gong a powerful choice for sales teams looking for deep deal insights, AI-driven coaching, and advanced analytics. Its robust feature set is designed to help organizations optimize their sales process and drive revenue growth. Though it’s worth mentioning that Gong comes at a premium price.
That’s not to say Fireflies doesn’t have its strengths. It offers better security, stronger admin controls, and a more budget-friendly way to capture and organize meeting insights. While it may not deliver the same level of sales intelligence as Gong, it’s a solid choice for teams that need AI-powered note-taking without the enterprise-level price tag.
Fireflies vs Gong: 12 Factors to Consider While Choosing the Best AI Notetaker
How do we rank?
- We give 2 points to a platform once it is the clear winner or when the capability is equally met by the other.
- We give 1 point when the capability is present, but it’s not a winner.
- We give 0 points when the capability is not present.
Transcription Capabilities
| Fireflies (23) | Gong (24) | |
|---|---|---|
| Transcriptions included | 🟢 Unlimited (free) | 🟠 Unlimited (paid) |
| Real-time transcriptions | 🟢 | 🟢 |
| Languages supported | 🟢 +100 | 🟠 +70 |
| Dialects supported | 🟠 3 dialects for English | 🟢 |
| Filler word removal | 🟢 | 🟢 |
| Speaker recognition | 🟢 | 🟢 |
| Speaker names | 🟢 | 🟢 |
| Transcribe video/audio uploads | 🟢 | 🟢 |
| Export transcripts | 🟢 | 🟢 |
| Clips from transcript |
🔴 (just soundbites) |
🟢 |
| Custom vocabulary | 🟢 | 🟢 |
| Full-Transcript search | 🟢 | 🟢 |
| Edit transcription | 🟢 | 🟢 |
Transcriptions Included
Fireflies offers unlimited free transcriptions, making it a budget-friendly option for teams that need AI-generated notes without additional costs.
Gong, on the other hand, doesn’t have a free plan. It provides unlimited transcriptions only on paid plans, meaning users must subscribe to access this feature. While both tools allow unlimited usage, Fireflies’ free tier gives it an edge for those looking to cut costs.
Real-time Transcriptions
Both Fireflies and Gong support real-time transcription, allowing users to see spoken words converted to text instantly. This feature is valuable for live note-taking, quick follow-ups, and on-the-spot insights during meetings or sales calls.
Languages Supported
Sales is a global game in the internet era, so multi-language support is essential. Fireflies leads in this category with support for over 100 languages, making it a strong choice for multilingual teams and global organizations.
Gong offers transcription in over 70 languages, which would ordinarily be a winning number. However, Gong only has 9 “Hyper-Optimized” languages and some of its features aren’t compatible with other languages. This may be limiting for businesses that operate in a wider range of linguistic environments.
Dialects Supported
Dialect recognition is an area where Gong comes out ahead. It supports multiple dialects, enhancing transcription accuracy for speakers with different accents. It’s not perfect, lacking transcripts in French Canadian, for example.
Fireflies, in contrast, offers dialect support for three English variations, which is helpful but not as extensive as Gong’s capabilities.
Filler Word Removal
Both Fireflies and Gong offer filler word removal, but their approaches differ significantly in execution and purpose.
Fireflies automatically removes filler words such as “um,” “uh,” and “like” from transcripts to improve readability. This ensures that transcripts remain clean and professional without unnecessary verbal clutter.
Gong, however, takes a more analytical approach to filler words, especially in the context of sales call coaching. Instead of simply removing them, Gong measures their frequency, compares them to typical conversational norms, and highlights excessive usage. This helps sales teams identify communication habits that may impact client interactions.
- Detection Method: Gong tracks both the absolute and relative frequency of filler words within a call.
- Criteria for Highlighting: Filler words are flagged only if their usage significantly exceeds normal standards based on predefined thresholds.
- Vocalized Pauses: Words like “um,” “uhh,” and “hm” are automatically omitted from transcripts for clarity, but they are not flagged in Gong’s Points of Interest.
- List of Detected Words: Gong’s analysis includes a broad range of common fillers like “actually,” “like,” and “you know,” providing a deeper understanding of communication effectiveness.
Overall, Fireflies prioritizes cleaner transcripts, while Gong’s filler word detection is a coaching tool designed to refine sales communication. The best choice depends on whether your focus is general meeting documentation (Fireflies) or sales performance improvement (Gong).
Clips from Transcript
This is where Gong outshines Fireflies. Gong allows users to create clips directly from the transcript, making it easier to extract key moments from meetings or calls.
Fireflies only provides soundbites, which are limited compared to Gong’s more advanced clipping functionality. The main drawback is that there’s no video clips available (even on the Business plan and above, which have video recording included).
Custom Vocabulary
Both Fireflies and Gong allow users to add custom vocabulary to improve transcription accuracy, ensuring that industry-specific terms, acronyms, and company jargon are correctly recognized during meetings and calls. This feature is particularly useful in environments where standard transcription tools might struggle with specialized language.
Fireflies’ custom vocabulary feature ensures that names, technical terms, and unique phrases are captured accurately across meetings. It’s a great option for general business settings, allowing teams to personalize transcriptions to match their workflows.
Gong also supports custom vocabulary but takes a more sales-focused approach. It is particularly beneficial in specialist sales environments, such as technology, high-value machinery, and complex B2B industries. In these industries, precise terminology is essential for analyzing customer interactions and deal intelligence.
For teams that need basic customization, Fireflies provides solid transcription accuracy. But for those working in sales-driven, high-ticket industries, Gong’s deeper integration with sales analytics makes it a strong contender.
Recording Capabilities
| Fireflies (11) | Gong (18) | |
|---|---|---|
| Video platforms | 🟢 Zoom, MS Teams, Google Meet + more | 🟢 Zoom, MS Teams, Google Meet + more |
| Storage |
🟠 from 800 min / seat |
🟢 Unlimited |
| Records video |
🟠 Only on Business |
🟢 |
| Concurrent meetings | 🟢 Up to 3 (Business Plan) | 🔴 |
| Download recordings | 🟢 | 🟢 |
| Capture slides | 🔴 | 🟢 |
| Viewing analytics | 🔴 | 🟢 |
| Integrated Calendar | 🟢 | 🟢 |
| Recording Editing | 🔴 | 🟢 |
| Reels | 🔴 | 🟢 |
| Custom Bot Avatar | 🟠 Name only and charged $5 per month | 🔴 |
Video Platforms
Fireflies and Gong both integrate seamlessly with major video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and more. This ensures that users can effortlessly record meetings regardless of their preferred video conferencing platform. This makes both tools versatile for organizations using diverse communication channels.
Storage
Fireflies offers storage starting at 800 minutes per seat, with the allowance varying based on the subscription plan. This tiered approach allows organizations to choose plans that fit their usage patterns. However, for teams with extensive recording needs, this limitation might necessitate frequent upgrades or careful management of storage quotas.
Gong, on the other hand, provides unlimited storage for call recordings. This feature is particularly beneficial for large sales teams or organizations that require comprehensive recording archives without worrying about storage constraints.
It’s worth noting, however, that Fireflies does provide unlimited storage for Business and Enterprise plan users. The limits are only for the free and Pro plan (8,000 min / seat) users. As Gong doesn’t have a free plan and its paid plans are on the pricey end of the spectrum, Fireflies may actually provide unlimited storage at a cheaper rate than Gong.
Records Video
Fireflies supports video recording, but this feature is exclusive to its Business tier users. This means that users on lower-tier plans will not have access to video recording capabilities, limiting the tool’s utility for teams requiring visual records of meetings.
Gong automatically records both audio and video during meetings, ensuring that all visual and verbal interactions are captured without the need for higher-tier subscriptions. This comprehensive recording approach is advantageous for sales teams that rely on visual cues and presentations during calls.
Concurrent Meetings
Fireflies allows users to record up to three meetings simultaneously on its Business plan. This feature is particularly useful for large organizations where multiple meetings occur concurrently, ensuring that no important discussions are missed.
Gong does not support concurrent meeting recordings, which could be a limitation for teams with overlapping meetings.
Capture Slides
Gong offers a slide capture feature, enabling users to track and review presentation slides shared during meetings. This is particularly beneficial for sales teams that rely on visual presentations, as it allows for detailed analysis and feedback on the materials presented.
Fireflies does not currently support slide capture, which may limit its utility for teams that heavily use visual aids during meetings.
Viewing Analytics
Gong provides viewing analytics, offering insights into how team members engage with recorded content. This feature is crucial for managers aiming to understand training effectiveness and meeting engagement, as it allows them to see who has viewed recordings and for how long. It’s not fully clear exactly what these viewing analytics entail, but it’s certainly more than what Fireflies offers.
Fireflies does not offer viewing analytics at all, which could be a drawback for teams seeking to monitor engagement with recorded materials.
Recording Editing
Gong includes built-in recording editing tools, allowing users to refine meeting recordings by removing unnecessary sections or highlighting key moments. This feature is valuable for creating concise training materials or sharing specific call segments with stakeholders.
Fireflies does not currently offer recording editing capabilities, which may require users to use external tools for such purposes.
Reels
Gong features “Reels,” allowing users to create and share short, impactful snippets from longer recordings. This is particularly useful for highlighting key moments, sharing best practices, or creating training materials without sharing entire meetings.
Fireflies does not offer a similar feature, which could limit its utility for teams looking to share concise highlights from meetings.
Conversation Intelligence Capabilities
| Fireflies (14) | Gong (16) | |
|---|---|---|
| Single Meeting AI Insights | 🟢 | 🟢 |
| Multi Meeting AI Insights | 🔴 | 🟢 |
| Keyword tracking |
🟢 |
🟢 |
| Sentiment Analysis | 🟢 | 🟢 |
| Key Topic detection | 🟢 | 🟢 |
| Speech Analytics | 🟢 | 🟢 |
| Action item detection | 🟢 | 🟢 |
| Question detection | 🟢 | 🟢 |
Multi-Meeting AI Insights
Gong extends its analytics to encompass multiple meetings, offering a broader perspective on sales trends and team performance over time. This feature enables managers to track progress, recognize patterns, and implement data-driven coaching strategies.
Fireflies, while offering comprehensive insights for individual meetings, does not currently provide aggregated analytics across multiple sessions. This is a huge drawback for managers that want to receive insights from multiple meetings at once.
Sentiment Analysis
Fireflies and Gong both incorporate sentiment analysis to assess the emotional tone of conversations. By evaluating whether interactions are positive, negative, or neutral, sales teams can gauge customer satisfaction and address concerns proactively.
Speech Analytics
Fireflies and Gong provide speech analytics to evaluate various aspects of verbal communication, such as pace, tone, and clarity. These insights assist in enhancing communication skills, leading to more effective sales interactions.
Gong takes this a step further by helping sales managers coach their teams more effectively. For instance, Gong’s speaker analytics dashboard reveals each sales rep’s talk-to-listen ratio, longest monologue length, and amount of filler words used. Gong then assesses these statistics against the industry norms to provide feedback about how to improve sales call efficiency and close more deals.
Automation & Integration Capabilities
| Fireflies (6) | Gong (10) | |
|---|---|---|
| CRM Integrations | 🟢 | 🟢 |
| Email Integrations | 🟢 | 🟢 |
| Zapier Integrations | 🟢 | 🟢 |
| Post-Meeting summary email | 🔴 | 🟢 |
| Schedule Reports | 🔴 | 🟢 |
CRM Integrations
Both Fireflies and Gong provide seamless integrations with major CRM systems, such as Salesforce and HubSpot. These integrations ensure that meeting notes, transcriptions, and insights are automatically synchronized with your CRM, enabling sales teams to maintain up-to-date records without manual data entry. It saves countless hours of tedious work and empowers sales reps to focus on what they do best: selling.
Post-Meeting Summary Emails
Gong offers automated post-meeting summary emails, providing participants with key insights and action items shortly after a meeting concludes. This feature ensures that all stakeholders are aligned and aware of their responsibilities, facilitating prompt follow-ups.
Fireflies does not currently offer automated post-meeting summary emails. This marks a significant differentiator for those who rely on automated summaries to be delivered to all meeting participants.
Scheduled Reports
Gong allows users to schedule regular reports, delivering consistent updates on team performance, pipeline status, and other critical metrics. This automation aids managers in monitoring progress and making informed decisions without the need for manual report generation.
Fireflies does not currently support scheduled reporting. This is a huge drawback as it’s a way to save time and receive deep insights into all your team’s activities over a given time period.
For an alternative to Gong that does feature scheduled reports with multi-meeting intelligence, consider tl;dv. It doesn’t have all the bells and whistles of a revenue intelligence platform, but it does have great conversational intelligence and excellent sales coaching features. It’s somewhat of a middle-ground between Fireflies and Gong.
Note-taking Capabilities
| Fireflies (12) | Gong (14) | |
|---|---|---|
| AI Notes | 🟢 | 🟢 |
| Manual notes during calls | 🟢 | 🟢 |
| Tag people in notes | 🟢 | 🟢 |
| Assign tasks | 🔴 | 🟢 Using Salesforce |
| AI Tags / Bookmarks | 🟢 | 🟢 |
| Comments | 🟢 | 🟢 |
| Custom Meeting Templates | 🟢 | 🟢 |
Manual Notes During Calls
Both Fireflies and Gong allow users to manually input notes during calls, offering flexibility to highlight specific points or action items that may not be automatically captured. This feature ensures that all critical information is documented, catering to individual preferences for note-taking.
Assign Tasks
Gong enables users to assign tasks directly within the platform, integrating seamlessly with Salesforce to manage follow-ups and action items effectively. This integration streamlines workflow by connecting meeting insights with task management systems.
Fireflies does not currently offer a native task assignment feature. This is cause for concern for teams that want a cleaner workflow from conversation to execution of action items. Gong automates this process, while Fireflies forces the user to act manually.
Comments
The comment feature is available in both Fireflies and Gong, enabling team members to add observations or feedback directly within meeting notes or transcripts. This interactive element promotes collaborative analysis and continuous improvement by allowing teams to discuss specific parts of a meeting asynchronously.
Custom Meeting Templates
Both platforms offer custom meeting templates, allowing users to standardize note-taking formats across different types of meetings. This feature ensures consistency and completeness in documentation, which is particularly beneficial for recurring meetings or standardized processes.
It’s also ideal for teams that want to sync their meeting notes with external tools via integrations. By customizing the way the AI notetaker formats your notes, you can quickly adapt to any agentic workflow to have your meeting notes automatically synced to any third-party platform, from CRMs to project management tools.
Security Capabilities
| Fireflies (16) | Gong (8) | |
|---|---|---|
| Data retention |
🟢 12 months on FREE plan Customisable on Enterprise plan |
🟢 |
| SOC2 Compliant | 🟢 | 🟢 |
| SAML-based SSO | 🟢 Only on Enterprise | 🟢 |
| GDPR Compliant | 🟢 | 🟠 Partial |
| EU AI Act Compliant | 🔴 No | 🔴 No |
| Uses your data to train AI | 🟢 (No, your data is kept private) | 🟠 Yes, its opt-in |
| Private storage | 🟢 Only on Enterprise | 🔴 not disclosed |
| Anonymized sensitive data sent to LLMs | 🔴 not disclosed | 🔴 not disclosed |
| Meeting data chunking and randomizing | 🔴 not disclosed | 🔴 not disclosed |
| BAA with LLM providers | 🟢 | 🔴 not disclosed |
| 0-day data retention policy with vendors | 🟢 | 🔴 not disclosed |
SOC2 Compliance
Both Fireflies and Gong have achieved SOC 2 Type II compliance, demonstrating a commitment to data security and operational integrity. This is essential for large-scale organizations to be clear and confident with their security measures.
GDPR Compliance
Fireflies is fully compliant with GDPR, ensuring user data protection and privacy.
Gong demonstrates commitment to GDPR compliance, though this includes certain limitations that may require users to evaluate specific needs.
EU AI Act Compliance
Neither Gong nor Fireflies are compliant with the EU AI Act. This is because they both have sentiment analysis as a feature, something that specifically breaks compliance with the regulation.
If you’re looking for an AI meeting assistant that fulfills your needs while also remaining compliant with EU law, tl;dv might be a better option. You can see how tl;dv fared against Fireflies or how it compared with Gong to compare for yourself.
Uses Your Data to Train AI
Fireflies does not use customer data to train its AI models, ensuring it maintains strict data privacy.
Gong does utilize customer data for AI training purposes, but it does so through an opt-in mechanism to respect user consent.
Private Storage
Fireflies offers private storage options exclusively for Enterprise users, ensuring dedicated data environments. This is crucial for enterprise-scale businesses that don’t want to host their data on shared servers. It adds an extra layer of data protection.
Gong does not explicitly disclose private storage options, leaving users in the dark about their storage needs.
Business Associate Agreement (BAA) with LLM Providers
Fireflies has established BAAs with its LLM providers. This ensures compliance with strict data protection regulations, particularly for industries that handle sensitive or regulated data, such as healthcare and finance. By having a BAA in place, Fireflies.ai ensures that any third-party AI providers processing user data must adhere to the same security and privacy commitments as Fireflies itself, reducing risk for organizations that must meet regulatory requirements like HIPAA.
Gong has not disclosed whether it has BAAs in place with its LLM providers. Without explicit confirmation, organizations handling highly sensitive data may need to seek further clarification to ensure that Gong’s AI processing aligns with their compliance needs. The lack of transparency in this area might be a concern for businesses that require strict data handling agreements with AI vendors.
Zero-Day Data Retention Policy with Vendors
Fireflies enforces a zero-day data retention policy with its vendors, meaning that any data shared with third-party providers is not stored beyond the immediate processing period. This policy significantly reduces the risk of long-term data exposure, ensuring that once Fireflies’ AI has completed its analysis, no residual data remains with external entities. This is particularly beneficial for companies that prioritize data minimization and want to prevent unnecessary accumulation of sensitive information in third-party systems.
Gong has not disclosed whether it follows a zero-day data retention policy with its vendors. Without clear policies in place, user data processed by third-party AI services could potentially be retained for extended periods, increasing the risk of unauthorized access or unintended usage. Organizations that prioritize strict data governance may need to inquire further about Gong’s data retention policies before making a decision.
Coaching Capabilities
| Fireflies (0) | Gong (8) | |
|---|---|---|
| Playbooks Scorecards | 🔴 | 🟢 |
| Custom Playbooks | 🔴 | 🟢 |
| Template Playbooks | 🔴 | 🟢 |
| Objection Handling | 🔴 | 🟢 |
For sales teams, AI-driven coaching capabilities are essential for improving performance, standardizing best practices, and providing real-time feedback. These tools help organizations refine sales strategies, optimize conversations, and increase conversion rates by offering structured guidance to reps.
While Gong provides a full suite of coaching capabilities, Fireflies lacks these features entirely, making it a less effective tool for teams focused on sales enablement and continuous improvement.
-
Playbook Scorecards. Playbook scorecards are used to evaluate sales reps’ performance based on predefined criteria, allowing managers to assess the effectiveness of their teams’ conversations. With Gong, sales leaders can use scorecards to measure adherence to best practices, identify strengths and weaknesses, and provide targeted coaching based on data-driven insights. This structured evaluation helps improve consistency and ensures that sales reps follow proven techniques that drive success.
-
Custom Playbooks. Custom playbooks allow businesses to create tailored coaching frameworks based on their unique sales processes. Gong enables managers to build customized guidelines for different sales scenarios, ensuring reps have clear strategies to handle objections, close deals, and navigate complex customer interactions. This level of customization helps teams implement company-specific best practices rather than relying on generic training materials.
-
Template Playbooks. For companies that don’t want to build playbooks from scratch, Gong provides pre-made template playbooks based on industry best practices. These templates offer a structured approach to sales coaching, allowing teams to quickly adopt proven techniques and refine them over time. By using these pre-configured playbooks, organizations can accelerate training and ensure consistency across sales interactions.
-
Objection Handling. One of the biggest challenges in sales is overcoming objections in a way that keeps prospects engaged. Gong’s AI identifies common objections within sales calls and provides insights into how reps respond. It then offers coaching based on successful responses, helping salespeople refine their approach and improve their ability to handle pushback effectively. This feature is particularly valuable for sales teams looking to improve their closing rates and handle difficult conversations with confidence.
Admin Capabilities
| Fireflies (8) | Gong (4) | |
|---|---|---|
| Apply auto-record of all meetings in the team members’ calendar | 🟢 | 🟢 |
| Apply auto-share of meetings recorded by team members | 🟢 | 🟢 |
| Prevent Deletion | 🟢 | 🔴 |
| Admin rights over all recordings | 🟢 | 🔴 |
Prevent Deletion
Fireflies gives administrators the ability to prevent the deletion of meeting recordings, which is particularly valuable for compliance-driven industries that require data retention for legal or regulatory purposes.
Gong lacks this capability, meaning recordings could be lost if an individual user deletes them, posing potential risks for organizations that need long-term record storage. It doesn’t matter whether the deletion was intentional or accidental, the ramifications are the same.
Admin Rights Over All Recordings
Fireflies allows administrators full access and control over all meeting recordings across the organization. This ensures continuity in case of personnel changes and provides a centralized way to manage meeting data.
Gong does not offer this level of admin control, limiting oversight and potentially making it harder for teams to maintain consistent access to critical meeting records.
Organizational Capabilities
| Fireflies (12) | Gong (12) | |
|---|---|---|
| Team Workspaces | 🟢 | 🟢 |
| Meetings Library | 🟢 | 🟢 |
| Smart Filters | 🟢 | 🟢 |
| Global Search | 🟢 | 🟢 |
| Search within meetings | 🟢 | 🟢 |
| Folders | 🟢 | 🟢 |
Both Fireflies and Gong excel when it comes to organizational capabilities. Both tools provide meeting libraries where users can find all their recorded calls. They also provide team workspaces where businesses can organize their teams more efficiently.
Additionally, both platforms make it easy to find what you’re looking for, whether that’s in a single specific meeting, or when searching through all your recorded meetings. Gong and Fireflies both allow you to use smart filters to pinpoint exact moments based on things like participants, meeting title, topic of discussion, or keywords.
Finally, both platforms enable you to file your recorded calls into folders for easier organization and a cleaner workspace.
Support Capabilities
| Fireflies (2) | Gong (2) | |
|---|---|---|
| Support in Free Plan | 🔴 | 🔴 Not applicable as there’s no free plan |
| Priority Support | 🟢 in Business plan | 🟢 |
Support in Free Plan
Neither Fireflies nor Gong provides customer support in their free plans. For Fireflies users on the free tier, this means troubleshooting issues independently through self-help resources like FAQs and documentation. However, Gong does not offer a free plan at all, making this point inapplicable for its users.
Priority Support
Both platforms offer priority support, but only for paying customers. Fireflies provides priority assistance under its Business plan, ensuring faster response times and dedicated support for enterprise clients. Gong also offers priority support for its users, but since it lacks a free plan, all customers have access to some level of direct assistance.
Revenue Intelligence Capabilities
| Fireflies (0) | Gong (4) | |
|---|---|---|
| Forecasting | 🔴 | 🟢 |
| Deal execution | 🔴 | 🟢 |
Forecasting
Gong’s forecasting capabilities allow sales leaders to make data-driven predictions about revenue outcomes. By analyzing trends in sales calls, email interactions, and pipeline activity, Gong provides a clearer picture of how deals are progressing and whether teams are on track to hit their targets. This data-driven approach helps sales managers proactively adjust strategies to meet revenue goals.
Fireflies does not offer any forecasting tools. While it can provide call transcripts and insights, it lacks the advanced analytics and AI-driven deal tracking that make Gong a must-have for revenue teams.
Deal Execution
Gong goes beyond transcription and call analysis by offering deal execution insights. It identifies risks in deals, highlights next steps, and provides actionable recommendations based on past sales patterns. This ensures that reps stay on top of their deals and don’t miss critical follow-ups.
Fireflies does not include deal execution insights, meaning users must manually track their pipeline progress without AI-driven guidance. This makes it a less strategic tool for revenue teams looking to optimize sales execution.
Who Is It For?
| Fireflies (6) | Gong (6) | |
|---|---|---|
| G2 Rating | 🟢 4.8 | 🟢 4.8 |
| Ease of set up | 🟢 Easy to get started + good free plan | 🔴 Hard, requires a lot of technical input and set up |
| Localized platform | 🔴 | 🟢 Website appears to have 3 |
| Best suited for whom | 🟢 SMB Sales | 🟢 Large enterprises |
The two tools draw level here, with both scoring an impressive 4.8/5 on G2. Fireflies is the easier tool to get started with. That’s because it has a solid free plan and you can create an account in a few minutes. Gong, on the other hand, has no free plan and you have to contact a sales team before you can even start using the platform. There’s no option to sign up and pay immediately: it’s a sales call or nothing.
This is also because Gong is a much more sophisticated tool. It’s better suited for large enterprises, compared to Fireflies’ ideal target market: SMB sales teams. Gong’s feature-rich platform provides a lot more value, but it’s also a lot more expensive to get started with.
Fireflies doesn’t have a localized platform in any language besides English. This makes it a weaker offering for global or multinational teams as they’ll require a localized platform to be able to use the tool effectively from a different geographical region. Gong appears to have three localized platform languages, but it doesn’t specify this clearly.
All in all, for businesses that rely on highly structured sales processes, revenue forecasting, and deal intelligence, Gong is the clear choice. Fireflies is better suited for general meeting transcription rather than deep sales analytics.
Verdict: Fireflies vs Gong – Which One Is the Best?
| Fireflies | Gong | |
|---|---|---|
| Transcription | 23 | 24 🟢 |
| Recording | 11 | 18 🟢 |
| Conversational Intelligence | 14 | 16 🟢 |
| Automation & Integrations | 6 | 10 🟢 |
| Note-taking | 12 | 14 🟢 |
| Security | 16 🟢 | 8 |
| Coaching | 0 | 8 🟢 |
| Admin | 8 🟢 | 4 |
| Organizational | 12 | 12 |
| Support | 2 | 2 |
| Revenue Intelligence | 0 | 4 🟢 |
| Other | 6 | 6 |
| Total | 110 | 126🟢 |
In this Fireflies vs Gong matchup, Gong takes the lead with 126 points, standing out in key areas like recording, conversational intelligence, automation & integrations, note-taking, coaching, and revenue intelligence. Fireflies, while slightly behind at 110 points, still delivers strong capabilities, particularly in security, transcription, and admin controls.
Gong is built specifically for sales and revenue teams, offering advanced deal execution insights, forecasting, and coaching capabilities that justify its premium price. With deep AI-driven analysis, Gong helps teams refine sales strategies, optimize performance, and improve win rates, making it the go-to platform for organizations that prioritize sales intelligence and revenue optimization.
Fireflies, on the other hand, is a strong contender for businesses that value high-quality transcriptions, security, and flexible admin controls. It excels in language support, making it a great fit for global teams that need accurate transcriptions in multiple languages and dialects. While it lacks Gong’s revenue intelligence features, it still provides a robust meeting library, search capabilities, and automation tools that enhance collaboration and knowledge sharing.
Ultimately, Gong is the superior choice for revenue-driven organizations that need powerful sales intelligence and coaching, while Fireflies is a great alternative for teams focused on transcription quality, security, and meeting organization without the need for deep sales insights.
