In this Fireflies.ai vs Otter.ai showdown, both stand out as advanced AI-powered notetakers, offering detailed transcriptions, smart summaries, and seamless integrations.
However, despite their similarities, key differences set them apart.
While Otter.ai has positioned itself as a catch-all solution, it has primarily found its niche among students and academics rather than business professionals. Fireflies.ai, on the other hand, has carved out a more enterprise-focused approach, though neither platform is particularly dominant in the sales space.
In this comparison, we’ll break down their strengths and weaknesses across multiple dimensions, including transcription accuracy, user experience, integrations, and overall functionality.
By the end of this analysis, you’ll have a clear understanding of which tool best suits your needs. Let’s dive in!
tl;dr
| Fireflies | Otter | |
|---|---|---|
| Transcription | 23 🟢 | 16 |
| Recording | 10 | 10 |
| Conversational Intelligence | 13 🟢 | 8 |
| Automation & Integrations | 6 🟢 | 3 |
| Note-taking | 11 🟢 | 9 |
| Security | 16 | 17 🟢 |
| Coaching | 0 | 0 |
| Admin | 8 🟢 | 2 |
| Organizational | 12 🟢 | 10 |
| Support | 2 | 4 🟢 |
| Revenue Intelligence | 0 | 0 |
| Other | 6 🟢 | 3 |
| Total | 107 🟢 | 82 |
When we put Fireflies.ai and Otter.ai head to head, Fireflies takes the lead with a solid 107 points, outperforming Otter’s 82.
Fireflies shines in transcription accuracy, conversational intelligence, automation, note-taking, admin controls, and organization, making it the stronger choice for teams looking for an efficient AI notetaker.
Otter, on the other hand, scores higher in security and customer support, making it a safer bet for those prioritizing data protection and reliability. Both tools perform equally well in recording, but neither stands out in sales coaching or revenue intelligence, meaning they’re not the best fit for sales-heavy teams.
Ultimately, Fireflies offers a more well-rounded experience for businesses, while Otter remains a solid pick for students and academics.
Fireflies vs Otter: 12 Factors to Consider While Choosing the Best AI Notetaker
How do we rank?- We give 2 points to a platform once it is the clear winner or when the capability is equally met by the other.
- We give 1 point when the capability is present, but it’s not a winner.
- We give 0 points when the capability is not present.
Transcription Capabilities
| Fireflies (23) | Otter (16) | |
|---|---|---|
| Transcriptions included | 🟢 Unlimited (free) | 🔴 limited 300m/month and 30 minutes per conversation on free plan |
| Real-time transcriptions | 🟢 | 🟢 |
| Languages supported | 🟢 +100 | 🟠 3 |
| Dialects supported | 🟠 3 dialects for English | 🔴 |
| Filler word removal | 🟢 | 🟢 |
| Speaker recognition | 🟢 | 🟢 |
| Speaker names | 🟢 | 🟠 Doesn’t auto name new speakers |
| Transcribe video/audio uploads | 🟢 | 🟠 3 uploads on free plan |
| Export transcripts | 🟢 | 🟢 |
| Clips from transcript | 🔴 (just soundbites) | 🔴 |
| Custom vocabulary | 🟢 | 🟢 |
| Full-Transcript search | 🟢 | 🟢 |
| Edit transcription | 🟢 | 🟢 |
Transcriptions Included
Fireflies.ai offers unlimited transcriptions on their free plan, allowing users to transcribe as many meetings as needed without additional costs. This makes it a strong option for businesses and teams that require frequent and large-scale transcription.
Otter.ai, on the other hand, limits users to 300 minutes per month on the free plan, with each conversation capped at a measly 30 minutes. This restriction makes it a less flexible choice for users who need extensive transcription capabilities, particularly in professional settings where long meetings are common.
Languages Supported
Fireflies supports transcription in over 100 languages, making it a powerful tool for international teams and multilingual environments. Whether you’re conducting meetings in English, Japanese, Portuguese, or Korean, Fireflies ensures accurate transcriptions across a wide range of languages.
Otter, in contrast, only supports three languages (English, French, and Spanish), significantly limiting its appeal to non-English-speaking users. This makes Fireflies the superior choice for those who require multilingual transcription support.
Dialects Supported
Dialect recognition is an area where Fireflies has a slight edge. It supports three English dialects, improving transcription accuracy for users with regional accents. While not as extensive as its language support, this feature helps ensure better recognition of different speech patterns.
Otter does not currently offer dialect support, which could lead to less accurate transcriptions for users with strong regional accents or non-standard pronunciations.
Speaker Names
Fireflies automatically identifies and labels different speakers, helping users quickly review conversations without the need for manual corrections. This feature is particularly useful for meetings with multiple participants, as it ensures clarity in the transcript.
Otter does offer speaker recognition but does not automatically name new speakers. Instead, users must manually assign names, adding an extra step to the editing process. While this is not a dealbreaker, it does make Fireflies the more efficient option for teams handling high volumes of transcripts.
Transcribe Video/Audio Uploads
Both Fireflies and Otter allow users to transcribe pre-recorded audio and video files. However, Fireflies stands out by offering unlimited uploads, giving users full flexibility in transcribing external content.
Otter limits users on the free plan to only three uploads, which can be a major drawback for those who frequently need to transcribe pre-recorded content. This limitation makes Otter less appealing for users who rely on transcription services for podcasts, interviews, or other media outside of live meetings.
Clips from Transcript
Neither Fireflies nor Otter offers a dedicated feature to create video or audio clips directly from transcripts. However, Fireflies does allow users to generate soundbites, providing a workaround for extracting key moments from conversations.
Otter lacks even this basic functionality, meaning users must rely on external tools if they wish to create shareable clips from their transcriptions.
Custom Vocabulary
Both Fireflies and Otter provide custom vocabulary features, allowing users to add specialized terms and industry-specific jargon to improve transcription accuracy. This is particularly valuable for professionals in fields like medicine, law, and technology, where standard AI transcription tools often struggle with complex terminology.
Recording Capabilities
| Fireflies (10) | Otter (10) | |
|---|---|---|
| Video platforms | 🟢 Zoom, MS Teams, Google Meet and 10 more | 🟠 Zoom, MS Teams, Google Meet |
| Storage | 🟠 from 800 min / seat | 🟢 Unlimited |
| Records video | 🟠 Business plan | 🟠 Enterprise plan |
| Concurrent meetings | 🟢 Up to 3 (Business Plan) | 🟢 Up to 3 (Business Plan) |
| Download recordings | 🟢 | 🔴 |
| Capture slides | 🔴 | 🟢 |
| Viewing analytics | 🔴 | 🔴 |
| Integrated Calendar | 🟢 | 🟢 |
| Recording Editing | 🔴 | 🔴 |
| Reels | 🔴 | 🔴 |
| Custom Bot Avatar | 🔴 Name only and charged $5 per month | 🔴 Name only in Enterprise plan |
Video Platform Compatibility
Fireflies supports recording on Zoom, Microsoft Teams, Google Meet, and 10 additional platforms, making it a highly flexible option for users who work across multiple video conferencing tools. This wide compatibility ensures that teams using various meeting platforms can still benefit from Fireflies’ transcription and recording capabilities.
Otter, while still covering the major platforms (Zoom, Microsoft Teams, and Google Meet), does not extend its compatibility beyond these three. This makes Fireflies the better choice for users who need recordings from less common video conferencing tools.
Storage Limits
Otter provides unlimited storage, allowing users to keep and access recordings without worrying about capacity restrictions. This makes it a strong choice for those who need long-term access to a large number of recorded meetings.
Fireflies offers 800 minutes of storage per seat on its lower-tier plans, meaning users may need to manage their storage more carefully. While this is still generous, Otter holds the edge in this category for users who require extensive archive space.
Video Recording
Both Fireflies and Otter allow users to record video along with their transcriptions, but access to this feature is restricted.
Fireflies provides video recording starting with its Business plan, while Otter only includes it in its Enterprise plan. This makes Fireflies the more accessible choice for teams looking for a cost-effective way to capture both audio and video.
However, users that want video recording included in the free plan might be better off looking at a tool like tl;dv, where unlimited video recording and transcription is provided completely free of charge.
Concurrent Meetings
Both tools allow for up to three concurrent recordings on their Business plans, ensuring that teams handling multiple meetings simultaneously don’t miss out on important conversations. There is no clear winner in this category, though it should be noted that Fireflies’ Business plan ($19 per user/month) is $1 cheaper per user per month than Otter’s ($20 per user/month).
Downloading Recordings
Fireflies allows users to download their recorded meetings, making it easy to store and share content outside the platform.
Otter, however, does not offer a download option, meaning users must rely solely on in-app access. This limitation could be a dealbreaker for those who need offline access or wish to back up their recordings elsewhere.
Slide Capture
Otter offers a slide capture feature, allowing users to automatically save presentation slides alongside their meeting transcripts. This is particularly useful for teams that rely on visual content during discussions.
Fireflies does not currently support slide capture, making Otter the better choice for users who need this feature.
Viewing Analytics
Neither Fireflies nor Otter provides meeting viewing analytics. This means that users cannot track engagement or see which team members have viewed a recording. If insights into viewership are a priority, users will need to look for alternative solutions like tl;dv.
Custom Bot Avatar
Both platforms allow users to customize their bot’s name, ensuring meeting participants recognize the recording assistant.
Fireflies offers this feature for $5 per month, while Otter restricts it to its Enterprise plan, making Fireflies the slightly more accessible option for users who want this level of personalization. Neither tool mentions customizing the bot avatar itself, however.
Conversation Intelligence Capabilities
| Fireflies (13) | Otter (8) | |
|---|---|---|
| Single Meeting AI Insights | 🟢 | 🟢 |
| Multi Meeting AI Insights | 🔴 | 🟢 |
| Keyword tracking | 🟢 in Pro plan | 🔴 |
| Sentiment Analysis | 🟢 in Pro plan | 🔴 |
| Key Topic detection | 🟠 in Pro plan | 🟢 |
| Speech Analytics | 🟢 | 🔴 |
| Action item detection | 🟢 | 🟢 |
| Question detection | 🟢 in Pro plan | 🔴 |
Multi-Meeting AI Insights
Otter outperforms Fireflies in multi-meeting AI insights, allowing users to analyze trends across multiple conversations. This is especially useful for identifying recurring themes, tracking long-term projects, or assessing team performance over time. Users can also ask Otter’s AI chat for insights and it’ll analyze groups of meetings together, formulating a response based on context from all available meetings.
Fireflies does not currently offer this functionality, making Otter the better choice for users who need broader conversation analysis rather than insights limited to a single meeting.
Keyword Tracking
Fireflies includes keyword tracking as part of its Pro plan, allowing users to flag specific terms or phrases for easy reference. This is particularly useful for monitoring important topics, brand mentions, or industry-specific terminology.
Otter does not offer keyword tracking, meaning users must manually search for relevant terms within transcripts. This gives Fireflies a clear edge for teams that need automated tracking of key phrases.
Sentiment Analysis
Fireflies provides sentiment analysis in its Pro plan, enabling users to gauge the emotional tone of conversations. This feature is valuable for assessing customer interactions, team morale, or overall meeting dynamics.
Otter does not include sentiment analysis, making Fireflies the better choice for users who want AI-driven insights into the mood and tone of discussions.
Key Topic Detection
Otter includes key topic detection by default, making it easy for users to quickly identify the main themes of a conversation. This feature is particularly helpful for summarizing meetings and ensuring nothing important is overlooked.
Fireflies offers a similar feature, but only in its Pro plan, meaning it comes at an additional cost. For users who prioritize automatic topic detection, Otter is the more accessible option.
Speech Analytics
Fireflies provides speech analytics, offering deeper insights into how conversations unfold, such as pacing, talk-to-listen ratios, and engagement levels. These metrics can be useful for sales teams, managers, or public speakers looking to improve communication effectiveness.
Otter does not offer speech analytics, making Fireflies the stronger choice for users who want detailed breakdowns of verbal interactions.
Question Detection
Fireflies includes question detection as part of its Pro plan, helping users pinpoint key questions raised during meetings. This is useful for reviewing discussions, ensuring that important inquiries are addressed, and refining communication strategies.
Otter does not offer this feature, making Fireflies the better choice for users who want to track and analyze questions automatically.
Automation & Integration Capabilities
| Fireflies (6) | Otter (3) | |
|---|---|---|
| CRM Integrations | 🟢 in Pro plan | 🟠 in Enterprise plan |
| Email Integrations | 🟢 in Pro plan | 🔴 |
| Zapier Integrations | 🟢 in Pro plan | 🔴 |
| Post-Meeting summary email | 🔴 | 🟢 |
| Schedule Reports | 🔴 | 🔴 |
CRM Integrations
Fireflies offers CRM integrations as part of its Pro plan, allowing users to sync meeting insights directly with platforms like Salesforce, HubSpot, and Pipedrive. This makes it a valuable tool for teams that need to log meeting notes, update records, and track customer interactions automatically.
Otter also provides CRM integrations, but only in its Enterprise plan, making it less accessible for small and mid-sized teams. This gives Fireflies a clear advantage for businesses looking to integrate meeting insights with their CRM without committing to an enterprise-level plan.
Email Integrations
Fireflies supports email integrations in its Pro plan, enabling users to automate email workflows, send meeting notes, and streamline follow-ups. This feature is especially useful for teams that rely on email communication to coordinate tasks and keep stakeholders informed.
Otter, however, does not offer email integrations, meaning users must manually share meeting summaries and insights. This makes Fireflies the better choice for those who want to reduce manual work and automate email-based workflows.
Zapier Integrations
Fireflies supports Zapier integrations in its Pro plan, allowing users to connect with thousands of apps and create automated workflows. This means users can easily sync meeting transcriptions, notes, and insights with their preferred tools, whether it’s project management software, documentation tools, or data analysis platforms.
Otter does not support Zapier, significantly limiting its automation capabilities. Without this feature, users are left with fewer options for integrating Otter into their existing workflows. Fireflies is the clear winner for those who rely on custom automations and third-party app connections.
Post-Meeting Summary Email
Otter provides automatic post-meeting summary emails, ensuring that attendees receive a concise recap of discussions and action items without any manual effort. This feature keeps teams aligned and ensures that key takeaways are immediately accessible.
Fireflies, on the other hand, does not offer this functionality, meaning users must manually share summaries if they want to distribute meeting insights via email. For teams that rely heavily on summaries to keep everyone on the same page, Otter has the automated edge.
Scheduled Reports
Neither Fireflies nor Otter currently support scheduled reports. Users must manually generate and review insights rather than receiving automated reports at regular intervals. This is an area where both platforms could improve to better serve users who need ongoing performance tracking.
For users that want scheduled reports (especially reports from multiple meetings at once, like a sales manager requesting a weekly summary of their team’s sales calls), tl;dv is the standout option.
Note-taking Capabilities
| Fireflies (11) | Otter (9) | |
|---|---|---|
| AI Notes | 🟠 in Pro plan | 🟢 |
| Manual notes during calls | 🟢 | 🟢 |
| Tag people in notes | 🟢 | 🟢 |
| Assign tasks | 🔴 | 🔴 |
| AI Tags / Bookmarks | 🟢 | 🟠 in Enterprise |
| Comments | 🟢 | 🟢 with Channels |
| Custom Meeting Templates | 🟢 | 🔴 |
AI Notes
Otter provides AI-generated notes for all users, making it easier to quickly review key points from a meeting without needing to sift through full transcripts. This feature is particularly useful for users who want a quick, automatic summary without upgrading to a paid plan.
Fireflies also offers AI-generated notes, but only in its Pro plan. This means free users don’t have access to automated note summaries, giving Otter the edge for users who need instant AI notes without an additional cost.
Manual Notes During Calls
Both Fireflies and Otter allow users to take manual notes during calls, ensuring that important details can be captured alongside AI-generated transcriptions. This feature is essential for users who want full control over their meeting notes, regardless of what the AI captures.
AI Tags & Bookmarks
Fireflies offers AI-powered tagging and bookmarking as part of its standard features, helping users quickly navigate transcripts and find key moments within their meetings.
Otter provides AI tags and bookmarks, but only in its Enterprise plan. This makes it less accessible for smaller teams and individual users who want automated organization without a costly upgrade. Fireflies takes the lead in this area, making it the better option for structured note-taking.
Comments
Both Fireflies and Otter support commenting on transcripts, allowing users to leave feedback, clarify points, or discuss key moments directly within the platform.
Otter, however, includes a dedicated “Channels” feature, where users can collaborate on notes and comments more effectively. This makes it a slightly better option for teams that want a shared space for discussions within meeting notes.
Custom Meeting Templates
Fireflies allows users to create custom meeting templates, making it easier to structure notes consistently across different types of meetings. This feature is particularly useful for teams that follow a set agenda format, ensuring that nothing important is missed.
Otter does not offer custom meeting templates, meaning users must manually structure their notes every time. This makes Fireflies the stronger option for those who prefer a more standardized approach to note-taking.
Security Capabilities
| Fireflies (16) | Otter (17) | |
|---|---|---|
| Data retention | 🟢 12 months on FREE plan Customisable on Enterprise plan | 🟠 Customisable in Enterprise plan |
| SOC2 Compliant | 🟢 | 🟢 |
| SAML-based SSO | 🟢 Only on Enterprise | 🟢 Only on Enterprise |
| GDPR Compliant | 🟢 | 🟢 |
| EU AI Act Compliant | 🔴 No | 🟢 |
| Uses your data to train AI | 🟢 (No, your data is kept private) | 🟢 (No, your data is kept private) |
| Private storage | 🟢 Only on Enterprise | 🔴 |
| Anonymized sensitive data sent to LLMs | 🔴 not disclosed | 🟢 |
| Meeting data chunking and randomizing | 🔴 not disclosed | 🔴 |
| BAA with LLM providers | 🟢 | 🟢 |
| 0-day data retention policy with vendors | 🟢 | 🟢 |
Data Retention
Fireflies offers a 12-month data retention policy on its free plan, giving users a longer window to access past meeting transcripts without upgrading. In contrast, Otter does not provide extended retention for free users, and data retention settings are only customizable in its Enterprise plan.
For teams that need flexibility in managing their stored meeting data, Fireflies provides better value on lower-tier plans. However, both platforms allow Enterprise users to customize data retention policies, making them equally viable for large organizations with specific compliance needs.
SAML-Based Single Sign-On (SSO)
For organizations that require SAML-based Single Sign-On (SSO) for enhanced security, both platforms offer this feature, but only in their Enterprise plans. This ensures that only authorized users can access sensitive meeting data, reducing security risks.
EU AI Act Compliance
Otter stands out by complying with the EU AI Act, which is becoming increasingly relevant as governments introduce stricter regulations on AI-powered tools.
Fireflies, on the other hand, does not currently meet this compliance standard, making Otter the more future-proof option for businesses operating in regions affected by these regulations.
Uses Your Data to Train AI
Neither platform uses customer data to train their AI models, meaning user conversations remain private and are not repurposed for machine learning improvements. This ensures that sensitive business information is not at risk of being exposed through AI training processes.
Private Storage
Fireflies provides private storage options for Enterprise users, allowing organizations to keep their meeting data separate from shared cloud environments. Otter, however, does not offer private storage, meaning that all meeting data is stored on its shared infrastructure.
For companies handling highly sensitive information, Fireflies is the better choice, as its private storage capabilities provide an extra layer of security.
Anonymization of Sensitive Data for AI Models
Otter anonymizes sensitive data before sending it to large language models (LLMs), helping to enhance privacy when AI features process user conversations. Fireflies, however, does not disclose whether it follows a similar practice, leaving some uncertainty about how user data is handled when interacting with AI-powered insights.
Meeting Data Chunking & Randomization
Neither Fireflies nor Otter publicly disclose whether they use data chunking or randomization when processing AI-generated insights. These techniques could enhance security by breaking up meeting data before sending it to AI models, but without transparency on this practice, users cannot be certain of how their data is protected during AI processing.
tl;dv, however, does use data chunking and randomization when processing AI-generated insights, ensuring your data is as secure as possible.
Coaching Capabilities
| Fireflies (0) | Otter (0) | |
|---|---|---|
| Playbooks Scorecards | 🔴 | 🔴 |
| Custom Playbooks | 🔴 | 🔴 |
| Template Playbooks | 🔴 | 🔴 |
| Objection Handling | 🔴 | 🔴 |
Neither Fireflies nor Otter offer sales coaching-focused features, making them less suited for teams that rely on structured feedback and sales training within their meeting transcription tools. Both platforms lack dedicated coaching functionalities, such as:
- Playbooks & Scorecards: They have no built-in systems to evaluate meeting performance, provide structured feedback, or track improvements over time.
- Custom & Template Playbooks: They don’t have any preset or customizable templates to help team members navigate conversations, follow best practices, or improve communication skills.
- Objection Handling: There are no AI-powered suggestions or real-time insights to help sales teams respond to challenges and objections effectively.
For organizations that prioritize coaching and sales enablement, these omissions are a major drawback. While both tools provide strong transcription and automation features, their lack of structured coaching capabilities means teams must rely on external tools for training and performance tracking.
If you’re in the market for an AI meeting assistant that also provides sales coaching features, playbooks, and objection handling tips, you’ll need to check out a Fireflies alternative like tl;dv.
Admin Capabilities
| Fireflies (8) | Otter (2) | |
|---|---|---|
| Apply auto-record of all meetings in the team members’ calendar | 🟢 | 🟠 Enterprise only |
| Apply auto-share of meetings recorded by team members | 🟢 | 🔴 |
| Prevent Deletion | 🟢 | 🔴 |
| Admin rights over all recordings | 🟢 | 🟠 Enterprise only |
Apply Auto-Record of All Meetings in the Team Members’ Calendar
Fireflies gives admins the ability to automatically record all meetings scheduled in team members’ calendars, ensuring that nothing slips through the cracks. While Otter offers a similar feature, it’s restricted to its Enterprise plan, making it less accessible for smaller teams.
Apply Auto-Share of Meetings Recorded by Team Members
With Fireflies, admins can automatically share recorded meetings with the team, ensuring that key discussions are easily accessible.
Otter does not offer this capability, meaning users must manually share recordings, adding an extra step to the workflow.
Preventing Deletion of Recordings
Fireflies allows admins to prevent users from deleting recordings, ensuring that important meeting data remains intact. This is an important admin ability because it maintains accountability (nobody in your team can simply delete a call they don’t want you to see). It’s also often required for compliance.
This feature is completely missing from Otter, which could lead to accidental or intentional loss of valuable conversations.
Admin Rights Over All Recordings
Fireflies provides full admin rights over all team recordings, giving managers complete oversight of meeting data. Otter only offers this feature in its Enterprise plan, making it far less flexible for teams that need administrative control at lower pricing tiers.
Organizational Capabilities
| Fireflies (12) | Otter (10) | |
|---|---|---|
| Team Workspaces | 🟢 | 🟢 |
| Meetings Library | 🟢 | 🟢 |
| Smart Filters | 🟢 | 🔴 |
| Global Search | 🟢 | 🟢 |
| Search within meetings | 🟢 | 🟢 |
| Folders | 🟢 | 🟢 |
Smart Filters
Fireflies Smart Search has three areas of focus: AI Filters, Sentiment Filters, and Topic Trackers. You can literally search your meeting library based on how the participants were feeling during the call. This makes it super intuitive to use the platform and find whatever call or meeting moment you’re looking for.
Otter lacks this feature entirely, making it harder to sift through large volumes of transcripts efficiently.
Search Within Meetings
Fireflies and Otter allow users to search within individual meetings, making it easy to locate key moments without having to manually sift through full transcripts. This is perfect for if you already know what you’re looking for and just need to skip to the right part.
Folders
Both tools offer folder organization, allowing users to categorize meetings by project, team, or topic, ensuring structured access to important recordings.
Support Capabilities
| Fireflies (2) | Otter (4) | |
|---|---|---|
| Support in Free Plan | 🔴 | 🟢 email in Free plan |
| Priority Support | 🟢 in Business plan | 🟢 Only in Business plan |
Revenue Intelligence Capabilities
| Fireflies (0) | Otter (0) | |
|---|---|---|
| Forecasting | 🔴 | 🔴 |
| Deal execution | 🔴 | 🔴 |
Neither Fireflies nor Otter offers revenue intelligence capabilities, meaning they fall short when it comes to helping sales teams analyze deal progress, forecast revenue, and refine their sales strategies. Without these features, users miss out on key insights that could drive business growth, including:
- Forecasting: Predicting revenue trends based on conversation data and deal movement.
- Deal Execution: Identifying roadblocks and optimizing the sales process for better conversion rates.
For teams that rely on revenue intelligence to refine their sales pipeline and close deals more effectively, these omissions could be a significant drawback.
If revenue intelligence is crucial, see some of the more powerful Otter alternatives like Gong, Modjo, or Jiminny.
Who Is It For?
| Fireflies (6) | Otter (3) | |
|---|---|---|
| G2 Rating | 🟢 4.8 | 🔴 4.3 |
| Ease of set up | 🟢 Good free plan + easy to get started | 🟠 Easy to set up but weak free plan |
| Localized platform | 🔴 | 🔴 |
| Best suited for whom | 🟢 SMB Sales | 🟢 Operations |
Verdict: Fireflies vs Otter – Which One Is the Best?
| Fireflies | Otter | |
|---|---|---|
| Transcription | 23 🟢 | 16 |
| Recording | 10 | 10 |
| Conversational Intelligence | 13 🟢 | 8 |
| Automation & Integrations | 6 🟢 | 3 |
| Note-taking | 11 🟢 | 9 |
| Security | 16 | 17 🟢 |
| Coaching | 0 | 0 |
| Admin | 8 🟢 | 2 |
| Organizational | 12 🟢 | 10 |
| Support | 2 | 4 🟢 |
| Revenue Intelligence | 0 | 0 |
| Other | 6 🟢 | 3 |
| Total | 107 🟢 | 82 |
In this Fireflies vs Otter showdown, Fireflies emerges as the stronger contender, leading in most categories with a final score of 107 to 82. It shines particularly in conversational intelligence, automation, note-taking, admin, and organizational capabilities, making it a well-rounded choice for teams that need more than just basic transcription. Fireflies’ strong AI-powered features – including keyword tracking, sentiment analysis, and speech analytics – give users deeper insights into their conversations, setting it apart as a more advanced meeting intelligence tool.
Otter, while lagging behind overall, does edge out Fireflies in security and support, offering a slightly more compliant and privacy-conscious platform, especially with its EU AI Act compliance and anonymization features. It also has a more accessible free plan when it comes to customer support, making it a decent option for businesses that prioritize security and simple, no-frills transcription over advanced analytics.
Ultimately, Fireflies is the better fit for teams looking to streamline meetings, automate insights, and integrate AI-powered intelligence into their workflow, while Otter is best for organizations that value security, ease of use, and fundamental transcription features without the bells and whistles of deep automation or analytics. If you’re looking for a tool that goes beyond just transcription and actively enhances your meetings with AI-driven insights, Fireflies is the clear winner.
