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Ultimate Guide to Remotely Onboarding New Clients (+ Checklist!)

Dani Jones December 12, 2022

Do we hear that someone is onboarding new clients? First of all, CONGRATULATIONS! The deal has been closed and you are now in a brand-spanking

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Remote Onboarding Best Practices

Dani Jones December 2, 2022

If you are looking for the ultimate guide to remote onboarding best practices then pull up a chair, you have come to the right place.

Remote CS: Your Guide to Remote Work in a Customer-Facing Team

Carlo Thissen January 5, 2022

If you’re working on remote customer success, support, or management position and want to know how to work successfully with your teammates who are working

Remote Onboarding & Customer Success Done Right w/ Puneet Kataria

Allan Bettarel September 5, 2021

With over 15 years of experience across sales, CS, and engineering, Puneet Kataria from CustomerSuccessBox has a lot of “fresh learnings” & insights to share…

How to Succeed as a Work From Home Customer Service Representative

Carlo Thissen June 15, 2021

Greater demand for customer support has been observed by 74% of customer experience (CX) leaders since the beginning of the lockdowns in 2020.  As an

Customer Obsession: What is it and How Will it Help Your Business Grow?

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Customer obsession is more than just a buzzword coined by Jeff Bezos, with this concept now making it’s way into the heart of many brands,

Customer success and Customer Health Score

Customer Health Score: Calculate, Strategize & Measure! ✔️

Carlo Thissen May 1, 2021

A customer health score might be one of the most valuable metrics used to measure and track your customer engagement and loyalty.

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The Importance of Customer Service

Carlo Thissen March 22, 2021

We unpack exactly what is the importance of customer service and the myriad of ways that customer excellence can supercharge any business.

NPS Scale

NPS Scale: Master the Mood Board of the Service Industry

Carlo Thissen March 20, 2021

Master the NPS scale which is essentially the mood board of the service industry with our hacks, tips, and tricks!

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