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Prepare to strengthen your relationship with your supplier

How Video Calls Build Stronger Customer-Supplier Relationships

Matt Leppington July 29, 2023

Building stronger relationships with your supplier is vital. Like any relationship, it requires trust. Here’s how video calls can help…

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Minimize Misunderstandings with Call Recordings (The EASY Way)

Matt Leppington July 13, 2023

Misommunication can stop you making a sale. Discover the ways call recordings can help improve sales team performance…

10 Ways Recording Video Calls Helps Improve Customer Service

Matt Leppington July 12, 2023

Get ready for 10 thought-provoking ways that recording video calls can help you manage customers and improve your sales strategy.

Customer feedback analysis made easy.

Customer Feedback Analysis: What, How, and GPT Tools to Help

Matt Leppington June 7, 2023

Customer feedback analysis can be a pain. But if you plan accordingly, and choose the right tools to help you, then it can be a

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Customer success is one of those roles that can be incredibly rewarding and utterly draining in equal measure. While Sales may get the glory (and

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User & Customer Pain Points: How to Identify and Combat Them

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User pain points are at the very heart of every product. Without any frustrations or annoyances, without any moments of “OMG, WHY IS THIS SO

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Ultimate Guide to Remotely Onboarding New Clients (+ Checklist!)

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Do we hear that someone is onboarding new clients? First of all, CONGRATULATIONS! The deal has been closed and you are now in a brand-spanking

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Remote Onboarding Best Practices

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If you are looking for the ultimate guide to remote onboarding best practices then pull up a chair, you have come to the right place.

Customer Sentiment Analysis: Examples, Definition and Strategies!

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Sentiment analysis is becoming increasingly popular. It is a powerful tool or mechanism that is used in business and marketing. Sentiment analysis involves the use

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