UX Research Interview 15 Crucial Questions To Ask Every User

UX Research Interview; 15 Crucial Questions To Ask Every User

9 minutes read

UX research is essential to any UX design process. It allows you to gather data and feedback from users that can be used to improve the design of your product or service.

Conducting a UX research interview can be daunting, especially if you’re new to the process. To help you get started, we’ve compiled a list of 15 essential questions to ask during a UX research interview.

What is UX Research?

What is UX Research

UX research is the study of what end-users of a system or product require and desire, followed by the application of those insights to improve the design process for products, services, or software. Depending on the focus area, UX research may take various forms. The objective is to provide product development teams with information and views that they can use to make.

UX research can range from validating concepts and prototypes to testing brand designs and messaging before releasing products, depending on the context.

When UX researchers do user research, they find out why people use a product, how they go about doing so, and what they want from it by looking at how they accomplish certain activities. UX research may also involve working directly with users through UX testing sessions, remotely watching people utilize digital tools, surveys to gain user input, and other techniques.

Users’ mental models vary, owing to their own perceptions of the world; therefore, all users build individual mental models that developers must consider when developing their products.

A user experience study is an important part of the human-centered design process and a necessary component in creating solutions that satisfy client needs while providing value.

Why is UX Research Important?

Why is UX Research Important

So, what exactly is the value of user experience study? After all, you are better informed than anyone else about your company and its operations. How can unsolicited outside input help you develop knowledge?

In fact, your end users’ fresh viewpoint is what makes UX research so important. Because they’re not immersed in your language, procedures, and systems, user testing participants are in the best position to assist you to understand where things may be perplexing to a newbie who isn’t familiar with your company.

They may locate “pain points,” or places where customers are dissatisfied and confused by your product (or its benefits) and thus miss out on the benefits. They can even pinpoint such situations in which confusion or frustration might lead a new or potential customer to lose out on product advantages, fail to convert, or even give up and look towards your competitors instead.

User research is critical for preventing product and service issues before they arise. In new product design and development, user research can help you avoid developing products or services that may have problems. Instead of having to fix something later after consumers are dissatisfied, you may prevent it from happening in the first place by doing user research correctly during the concept phase.

15 Crucial Questions To Ask Every User During UX Research Interviews

Crucial Questions To Ask Every User During UX Research Interviews

1. What are your thoughts on the current design of the product?

2. How easy or difficult is it to use the product?

3. What do you like/dislike about the product?

4. Have you ever encountered any problems while using the product? If so, what were they?

5. What features would you like to see added or removed from the product?

6. How do you feel about the overall UX of the product?

7. What could be done to improve the UX of the product?

8. Do you have any suggestions on how we could make the product more user-friendly?

9. How does the product compare to similar products on the market?

10. Would you recommend the product to a friend or family member? Why or why not?

11. Is there anything else you would like to tell us about the product?

12. How often do you use the product?

13. What tasks do you use the product to complete?

14. Where do you usually use the product?

15. When do you usually use the product?

How Do You Prepare For A Research Interview?

How Do You Prepare For A Research Interview

UX research interviews seek to understand the motivations, needs, and frustrations of your users. To get the most out of your interviews, you’ll want to ask the right questions. It starts with your research plan. Here’s a guide on how to prepare for a UX research interview:

1. Choose your participants.

When conducting UX research, it’s important to choose participants that are representative of your target audience. This will ensure that the insights you gain from the interviews are relevant to the majority of your users.

2. Draft an interview guide.

An interview guide is a document that contains a list of questions that you plan to ask during the UX research interview. It’s important to have an interview guide because it helps you keep track of the topics that you want to cover and ensures that you don’t forget any important questions.

3. Prepare your questions.

Once you have an interview guide, it’s time to start preparing your questions. When drafting your questions, make sure to keep them open-ended and neutral. Open-ended questions allow the participants to share their thoughts and feelings freely, while neutral questions avoid leading the participant in a certain direction.

4. Choose the right format.

When it comes to UX research interviews, there are two main formats that you can choose from in-person or remote. In-person interviews allow you to build a rapport with the participant and get nonverbal cues, but they can be expensive and time-consuming. Remote interviews are more convenient and cost-effective, but you miss out on nonverbal cues. It is recommended that you always record your interviews to have evidence-based research. This will enable you to review and analyze videos anytime you need to, instead of depending on subjective notes that could be easily lost. tl;dv is a great recorder for everyday communications platforms like Zoom and Google Meet that will save you lots of time and resources in your UX research.

5. Test the format.

Once you’ve decided on a format, it’s important to test it out before the actual interview. This will help you work out any kinks and ensure that the format is working well.

6. Conduct a practice interview.

Before you start the actual UX research interview, it’s a good idea to conduct a practice interview. This will help you get comfortable with the format and the questions.

7. Prepare your environment.

When you’re conducting a UX research interview, it’s important to prepare your environment. This means creating a space that is comfortable and free from distractions.

8. Set up your recording equipment.

If you’re planning on recording the UX research interview, make sure to set up your recording equipment before the interview starts. This will help you avoid any technical issues during the interview. Setting up is mainly necessary when you want to perform an in-person interview. With the growth in virtual communications like Zoom and Google Meet, you can easily record your interviews with tl;dv with the click of a button and have all records instantly transferred to your tl;dv dashboard once you finish recording.

9. Introduce yourself and build rapport.

Before you start asking questions, take some time to introduce yourself and build rapport with the participant. This will help the participant feel more comfortable and open up more during the interview.

10. Ask your questions.

Once you’re ready, it’s time to start asking your questions. Remember to keep them open-ended and neutral.

11. Thank the participant.

At the end of the interview, be sure to thank the participant for their time. This will show that you appreciate their input and help build rapport for future interviews. UX research interviews are a great way to gather insights about your users. By following these tips, you can ensure that you’re prepared for your next interview.

How Long Should UX Research Interview Be?

UX research interviews can be as short as 15 minutes or as long as an hour. The length of your interview will depend on the number of questions you have and how in-depth you want to go with each answer.

What Happens After A UX Research Interview?

What Happens After A UX Research Interview

After your UX research interview, it’s important to take some time to debrief and process what you’ve learned. This is the time to review your notes, identify any themes or patterns that emerged, and decide what changes, if any, need to be made to your product. You should also share your findings with the rest of your team so that everyone is on the same page and can start working towards a better user experience.

How Many Interviews Does UX Research Have?

How Many Interviews Does UX Research Have

The number of UX research interviews you conduct will depend on the size and scope of your project. For smaller projects, you may only need to interview 10-15 users. For larger projects, you may need to interview 30-50 users.

User research is critical for preventing product and service issues before they arise. In new product design and development, user research can help you avoid developing products or services that may have problems. Instead of having to fix something later after consumers are dissatisfied, you may prevent it from happening in the first place by doing user research correctly during the concept phase.

Conclusion

User experience research is an important part of UX design. By conducting UX research interviews, you can gather valuable insights into how your users think and feel about your product. This information can then be used to improve the UX of your product, making it more user-friendly and likely to succeed in the marketplace.

Now that you know the basics of UX research interviews, it’s time to start asking some questions! Use the questions above as a starting point, and be sure to tailor them to your specific product and target audience. With a little practice, you’ll be conducting UX research interviews like a pro in no time. Remember to use tl;dv in recording your sessions for free!